TERMS & CONDITIONS

Effective Date: 14 MAY 2025
Company Name: Luxe Vows Ltd
Company Number: 16451247
Website: www.luxevows.com

1. Application

1.1. These Terms and Conditions apply to the purchase of services by you (the "Client") and Luxe Vows.

1.2. These are the terms on which we sell all services to you. By sending a confirmation of booking our services, you agree to be bound by these Terms and Conditions.

1.3. Where the agreement is signed by more than one individual, those individuals are jointly liable under the Contract and “You” refers to both individuals.

2. Interpretation

Contract: The legally-binding agreement between you and us for the supply of the services.
Client: The individual(s) signing the agreement.
Venue: Those parts of the Venue made available to you for your Event.
Total Price: The price of the Event as set out in the booking form (subject to variation following mutual agreement of amendments or add-ons).
Event: The event which is the subject of your booking with us.
Event Services: The services which we have agreed to provide in relation to the Event as set out in the booking form.
Website: Our website, www.luxevows.com.

3. Booking and Deposit

3.1. A contract comes into existence when we email you to accept your booking.

3.2. We will not accept your booking until you have paid a holding deposit of 50%. This deposit is non-refundable unless specifically stated otherwise in the Contract.

3.3. No date will be reserved until the deposit is received and written confirmation is issued by Luxe Vows.

3.4. By paying the deposit, the Client acknowledges that the Event date is exclusively reserved for them and Luxe Vows may decline other enquiries for that date.

3.5. The deposit forms part of the total service fee and is not an additional charge.

4. Payment Schedule

4.1. The outstanding balance must be paid no later than 2 months (60 days) prior to the Event date, unless otherwise agreed in writing.

4.2. Luxe Vows reserves the right to pause or withdraw services if payment deadlines are not met. Late payments may result in cancellation at our discretion.

4.3. Any late add-ons agreed to after the final balance must be paid immediately following the Event.

4.4. All prices are inclusive of VAT; however, if the VAT rate changes before the Event, the price will be adjusted accordingly.

4.5. If the Event continues beyond agreed times, additional charges (e.g., security) may be billed to the Client for full reimbursement.

4.6. Under the Late Payment of Commercial Debts (Interest) Act 1998, we may suspend performance of services until outstanding amounts are paid.

5. Cancellation and Postponement

5.1. Cooling-off Period: You have a legal right to change your mind within 14 days of our confirmation email. We will refund your deposit minus a reasonable fee for any services already provided.

5.2. Standard Cancellation: Outside of the 14-day period, the 50% deposit is non-refundable. This covers planning work, administration, and loss of potential bookings.

5.3. Late Cancellation: If you cancel within three (3) months of the Event, Luxe Vows reserves the right to retain the total service fee.

5.4. Postponement: Requests to reschedule must be in writing. We will make reasonable efforts to accommodate changes subject to availability. If we are unavailable for the new date, standard cancellation terms apply.

5.5. Our Right to Cancel: We may cancel without liability if:

Payments are not made within 7 days of a formal reminder.
You breach any of these Terms and Conditions.

6. Liability and Responsibilities

6.1. Client Duties: The Client must provide accurate information, communicate in a timely manner, and ensure third-party suppliers comply with venue regulations.

6.2. Third-Party Suppliers: Luxe Vows may recommend suppliers, but the contract is between the Client and the supplier. We are not liable for their performance or conduct.

6.3. Limit of Liability: Our total liability is limited to the total amount payable for your Event.

6.4. We are not liable for unforeseeable losses, losses not caused by our breach, or failures due to "Force Majeure" (events beyond our reasonable control).

6.5. We do not accept responsibility for loss or damage to items, vehicles, or property.

7. Intellectual Property and Confidentiality

7.1. All planning documents, mood boards, design concepts, and timelines created by Luxe Vows remain our Intellectual Property.

7.2. All personal information is treated as confidential and used strictly under the terms of our Privacy Policy.

8. General Provisions

8.1. Assignment: Luxe Vows may transfer its rights/obligations to another organisation if necessary (you will be notified in writing). The Client may not transfer their rights without our written consent.

8.2. Third Parties: This agreement is solely between the Client and Luxe Vows; no third party has the right to enforce these terms.

8.3. Severability: If any provision is found to be unlawful or unenforceable, the remaining provisions stay in full effect.

8.4. Complaints: Please contact us via email at the earliest opportunity. We aim to respond with a resolution within 10 working days.

9. Governing Law

9.1. These Terms and Conditions are governed by the laws of England and Wales.

9.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales (or Scotland/Northern Ireland if the Client resides there).

10. Contact, Queries, and Complaints

10.1. Luxe Vows is committed to providing a high-quality service. If you have any questions regarding these Terms and Conditions, or if you wish to discuss your booking, please contact us at the details below.

10.2. Formal Complaints: Should you wish to raise a complaint regarding any services provided, you must contact Luxe Vows in writing via email at the earliest opportunity.

10.3. We endeavour to review all queries and provide a formal response with an appropriate resolution within 10 working days.

Email: info@luxevows.com

Website: www.luxevows.com