Question 1

The venue provides an events coordinator, so why hire us?

Accepted Answer

Whilst the venue provides in house coordination, they are focused on the venue itself. They play an essential part but are limited to what happens at and with a venue.

As your wedding planners, we are with you from the beginning, helping you shape your vision, curate your dream vendor team and manage your timelines as well as budget. We handle all the intricate details that make your day uniquely yours. We advocate for you, not the venue.

Question 2

I’ve already started planning. Is it too late to hire you?

Accepted Answer

Not at all! We can step in at any stage of the planning process. As your event gets closer, the to-do list grows; so having professional support can make all the difference.

Question 3

How do I know which package is right for me?

Accepted Answer

We’ll walk you through your options during your initial consultation. Once we understand your needs, we can recommend a suitable package.

Question 4

Are your consultations virtual or in-person?

Accepted Answer

Most consultations are virtual to fit around your schedule. However, in-person meetings can be arranged too. Simply reach out to us through our contact form. We'll schedule a complimentary consultation to learn more about you, your events and vision.

Question 5

Do you work with clients outside of London?

Accepted Answer

Yes! Our services are available worldwide. We are with you for your entire journey whether its in London, UK or abroad. Luxe Vows has worked with clients and vendors both locally and internationally. We have the experience and network to make it seamless.

Question 6

Will I meet the Luxe Vows team members handling my event?

Accepted Answer

Yes! You'll be informed of your dedicated team members at the time of booking. Barring unforeseen circumstances, the same team will be with you throughout.

Question 7

How far in advance should we book you?

Accepted Answer

We recommend reaching out 9-12 months before your wedding, especially for full-service planning. For smaller events or on-the-day coordination, 3-6 months in advance is ideal. However, we'll always do our best to accommodate your timeline.

Question 8

Do you work with all budgets?

Accepted Answer

We believe every celebration deserves care and creativity, no matter the size or budget. While we specialise is luxury and bespoke events, we offer tailored packages to suit a range of budgets and priorities.

Question 9

How does your payment process work?

Accepted Answer

We typically require a deposit to secure your date, without the remaining balance split into installments leading up to your event. The exact structure depends on the service package and event scope. We'll provide you will all details during your consultation and provide a clear contract outlining payment terms.

Question 10

What is your cancellation or refund policy?

Accepted Answer

We understand that plans can change. Our cancellation and refund policy is clearly outlined in your contract to avoid confusion. Generally, the initially deposit is non-refundable as it secures your date and time. Any additional refunds or cancellations are handled on a case-by-case basis, depending on how far along we are in the planning process.

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